Business Etiquette Training

Real-World Etiquette: Modern Manners for Today’s Business World and Beyond

Course Fee

This business etiquette course have two different programs:

    • SIX MONTH TRAINING COURSE – RS.20,000 course fee 
    • ONE FULL YEAR TRAINING COURSE – RS.35,000 course fee

Course Outcomes

This business etiquette course will:

  • Define professional behavior and suggest standards for appearance, actions, and attitude in a business environment.
  • Explain different communication styles and how to adjust to each.
  • Prepare participants to handle a variety of social and business situations: networking events, business meetings, business meals, and more.
  • Thoroughly review dining etiquette for everything from casual buffets to formal dinners.
  • Review the essentials of online and offline business networking.

Course Overview

This no-nonsense, real-world training program teaches all forms of business etiquette: dining etiquette, communication etiquette, telephone etiquette, meeting etiquette, tipping etiquette, travel etiquette, email etiquette, voicemail etiquette, business cocktail party etiquette, wardrobe etiquette, and more. It is specifically designed for groups that want to polish their skills and improve their professional image. Information is presented in a humorous, relaxed style that cuts to the heart of today’s etiquette concerns. Trainers use hands-on activities to reinforce learning points.

Program Objectives

At this program’s conclusion, participants should be able to:

  • Explain the four basic behavioral styles and how to adapt to each.
  • Describe appropriate office dress.
  • Demonstrate effective self introductions, introductions of others, and small talk.
  • Successfully navigate a business meal.
  • Develop an action plan to improve personal professionalism.

The following outline highlights some of the course’s key learning points. As part of your training program, we will modify content as needed to meet your business objectives. Upon request, we will provide you with a copy of the participant materials prior to the session(s).

Workshop Outline

The Communication Jungle: Understanding Different Communication Styles

This course begins with RoopaPahwa’ signature diagnostic tool, The Communication Jungle, with which participants learn to identify their own behavioral styles and those of their coworkers and clients in order to adjust for better communication. This feature is beneficial for all who wish to get along better with different kinds of people.

Communication Etiquette: Saying and Doing the “Right” Things

Creating a dynamic self-introduction, introducing others, improving listening skills, wearing proper business attire, using grammatically correct language, and practicing good telephone behavior all contribute to first-rate business communication. In this unit, participants will have an opportunity to fine tune their business communication skills.

Gracious Host, Gracious Guest: The Art and Science of Entertaining

From a seven-course meal to fast food, this section covers all aspects of dining etiquette. It explains the duties of a host and those of a guest. More important, it provides the answers to some of the trickiest business entertaining situations. What do you do when you have been invited to dinner but your host shows no sign of paying the bill? What do you do if you spill food on your dinner companion? For maximum effectiveness, clients may opt to include a practice dining session with this program.

Etiquette on the Move: Business Travel, Parties, Tradeshows, and More

How much to tip, when to tip, when to hand out business cards, and other similar situational questions often frustrate unsavvy business people. This component explores common and not-so-common business situations and explains what to do in each instance. At the client’s request, international etiquette may be included in this discussion.

Dress for Success: Looking Your Best

Creating a positive visual impression is often as important as demonstrating effective verbal and listening skills. In this concluding lesson, participants will play fashion critic by identifying appropriate and inappropriate work attire in a series of photographs. This visual approach helps participants understand the difference between simply complying with a dress code versus looking their best. Emphasis is placed on appearing clean, well groomed, and appropriately dressed without their having to spend a fortune.
At the program’s conclusion, participants will have an understanding of communication styles and etiquette as this term applies to a variety of business-related circumstances. Most important, they will know how to handle even the most difficult situations with style, grace, and professionalism.

Available Formats

  • Full-Day Training Course


Power of self Belief

Module 1 : Fist Impressions are Lasting

  • Self-Awereness Profile
  • Self-Introduction
  • Body Language

Module 2 : Art of Communication

  • How to initiate a Conversation
  • How to Keep going a Conversation
  • How to Enter & Exit gracefully from a Conversation
  • Telephone Etiquette

Module 3 : Confidence Building

  • Boost your self Esteem
  • Public Speaking
  • Voice Modulation
  • Total no : of Online Sessions-12 Investment – 10000/-(Inclusive of Study Material)

The Bumpy Years

(Eight Through Thirteen Years)

  • Introduction & Proper Greetings
  • Conversational Skills
  • Common Courtesies
  • Behavior in Public
  • Art of good Host & Good Guest
  • Dining Etiquette
  • Personal Hygiene
  • How to handle Bully
  • Respect
  • Body Language
  • Thank You Notes

Boarder’s Program

  • Confidence Building
  • Finding Friends – Why Boarding School Friends are different
  • Roommates – Good Ones,Bad Ones & Everything in between
  • Presentation
  • Home Sickness
  • Dining Etiquettes
  • Dormitory Management
  • How to balance Class & Fun

The Socialization Years

(Four Through Seven Years)

  • Introduction & Proper Greetings
  • Magic Words
  • Common Courtesies
  • Behavior in Public
  • Conversational Skills
  • Dining Etiquette
  • Personal Hygiene
  • Thank You Notes

Color Your Style

Discovering your best colors is an amazing way to start this process.Wearning the Right colors will make you shine and that can make all the difference in the world

  • Face Shape Evaluation
  • Makeup and Accessories
  • Personal Style – Using Clothing to look taller and slimmer
  • Seasonal Color Theory
  • Hands-on practice of mixing color pigments related to personal coloring
  • Overview of four major personal seasonal color harmonies and subtypes
  • Transitional and crossover harmonies
  • Color analysis procedure


  • Basic Skin Care
  • Basic Hair Care
  • Basic Make-up
  • Seasonal Color Theory
  • Conversational Skills
  • Social Graces
  • Hosting in Style
  • Art of Compliment
  • Art of Dining
  • Introduction to crockery & cutlery
  • Chopstick Handling
  • Restaurant Etiquette
  • Cuisine Handling
  • Elegance
  • Scarf Tying
  • Art of Dressing
  • Tray Setting
  • Napkin Folding

Home Management

  • Tray Setting
  • Table Presentations
  • Napkin Folding
  • Kitchen Management
  • Wardrobe Management
  • Bed Room Decor
  • Art of Good Host & Guest
  • Toasting in Style
  • Social Skills
  • Elegance
  • Relationship Handling

Business Etiquette

(Developing a proffessional appearance)

  • How to create the long lasting impression (Handshaking,introduction,business conversation)How to interact with clients
  • Communication Skills
  • Listening Skills
  • Telephone & E-mail Etiquette
  • Social Skills
  • Common Courtesies
  • Behavior in Public
  • Business Dining Etiquette
  • Anger Management
  • Time Management
  • Confidence Building
  • Presentation Skills
  • Positive Body Language
  • Appropriate Business Attire
  • Marketing & Sales
  • Leadership & Attitude Building

Confidence Building

(Eight Through Fifteen Years)

  • Boost your Self Esteem
  • The Power of Self – Belief
  • Develop your Presentation Skills
  • Body Language
  • Voice Modualation
  • Conversational Skills
  • Driver Vs Passenger
  • Self Leadership
  • Overcome Shyness
  • Public Speaking

Social Success Makerover

Module 1 : Fist Impressions are Lasting

  • Self-Awereness Profile
  • Self-Introduction
  • How to make a good Impression every time
  • Body Language

Module 2 : Communication Skills

  • Art of Introduction & Greetings
  • How to initiate a Conversation
  • How to keep going a Conversation
  • How to Enter & Exit Gracefully from a Conversation
  • Cell Phone Etiquette
  • Art of giving & receiving Compliment

Module 3 : Social Graces

  • Art of a Good Host and Good Guest
  • Hosting in Style
  • Party Etiquette

Module 4 : Dining Etiguette

  • Introduction to Cutlery & Crockery
  • Table Presentation
  • Restaurant Etiquette
  • Wine Etiquette

Module 5 : Impression Management

  • Art of Walking
  • Wardrobe Analysis – Workplace V/s Personal
  • How to Stylishly Dress for any Occasion
  • Basic Hair Style